ING Direct receives top ranking in customer satisfaction survey
By
BN
|
27/11/2009 12:00:00 AM
|
0
comments
ING Direct outperformed its competitors in the latest Nielsen Financial Services Monitor.
The report found that 78.3% of ING Direct customers are satisfied with bank, well above the market average of 58.6%.
The lender also had the highest percentage of customers of any bank (74.6%) who would recommend its services to their family and friends.
Bendigo Bank came a close second receiving 76.9% in customer satisfaction, while Suncorp received 66.3%
In terms of recommendations, Bendigo Bank again came second with 71.3%, while Bankwest was third with 59.6%.
Latest Comments