NFC adds desk-bound broker support
By
Ben Abbott
|
20/07/2011 5:00:00 AM
|
0
comments
National Finance Club is developing a team of desk-bound account managers, which will support brokers in addition to its existing BDMs.
Speaking with Australian BrokerNews, general manager Andrew Clouston said NFC had traditionally relied on mobile, on-the road business development managers, but that it that would commence training its first two office-based account managers to augment its broker service in early August.
NFC envisions that each new account manager will support 30 brokers, and that it will put at least eight of these new staff in place over the next 12 months.
Clouston said the new account manager team will be tailored to supporting more mature members of NFC's broker network, who had used the group's products for a number of years and did not require the full training and support attention of a BDM. Meanwhile, BDMs will be focused on higher touch clients and onboarding new brokers. It will be up to brokers which style they prefer.
Clouston said traditional BDMs try to be available at all times to deal with inbound broker enquiries, but due to the nature of their role were at times unable to be on call to answer queries from their network.
NFC expects to use the account managers in both a 'reactive' sense, to field inbound queries, but also in a 'proactive' sense, to assist in distributing new products, such as the group's asset finance product.
Retail brand Club Financial Services and broker-facing NFC, both now a part of Firstfolio, currently works with a total of approximately 1000 brokers. Clouston said that a recent streamlining of NFC's offering down to a single product had assisted in the group's traction as a mortgage manager.
"Our retail distribution is now focused on a single wholesale offering, as opposed to multiple offerings. This has enabled us to better train, educate and create a clearer understanding among brokers, giving them confidence in us and a clearer message for clients."
NFC is growing 10% month-on-month. Between January and June this year, settlements had increased 80%, which almost delivers on a commitment to double its business in the first six months of 2011.
Related stories:
NFC sees double in 2011
Latest Comments