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Hug a lender: Why brokers should say 'thank you' to helpful bank staff

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Australian Broker | 12 Dec 2012, 05:00 AM Agree 0
The silly season is stressful enough without cranky or non-communicative lender staff – so use a bit of positive reinforcement, says one aggregator
  • Incognito | 12 Dec 2012, 10:19 AM Agree 0
    I agree totally.

    I enjoy my life as a broker and we rely heavily on the good people working within the banks.

    I try to always be polite even when things go wrong. Why make someone else's day miserable.

    "thankyou bank staff"
  • 1martym1 | 12 Dec 2012, 01:18 PM Agree 0
    I second that I can feel a real change in attitude lately. It's like they want our business again!
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