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Segmentation should put customers first: Rakhit

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Australian Broker | 21 Feb 2012, 07:00 AM Agree 0
Bankwest has said that bank segmentation programs must ensure end customers are not disadvantaged
  • Broker | 21 Feb 2012, 09:02 AM Agree 0
    Bankwest - "in a smooth and speeady manner", I have never experienced that with the very few loans I have lodged with them over the years
  • Service Focussed Broker | 21 Feb 2012, 10:22 AM Agree 0
    Well done to Bankwest for actually remembering that the customer is the most vital part of a transaction!
    I recently had 2 loans go uncond with Bankwest (albeit low LVR) within 48 hours of lodgement, hope that they can continue to practice what they preach.
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