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'Service the hell' out of clients you have, says top broker

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Australian Broker | 31 Jan 2013, 08:00 AM Agree 0
A top broker has rubbished a survey suggesting Australians are flocking back to the property market, and says brokers have to focus on the clients they already have
  • Broker | 31 Jan 2013, 10:27 AM Agree 0
    "if you do get a client, service the hell out of them.”

    Agree with this statement 1000% , as we know that all banks cannot do that, this is our competitive edge and always will be. Take pride in what you offer and long term success will surely follow.
  • anon | 31 Jan 2013, 10:33 AM Agree 0
    Absolutly agree, Banks are not brokers competitors. They will never be able to train their staff to the same level to offer the same level of service.
  • Rach | 31 Jan 2013, 10:39 AM Agree 0
    A no brainer. The customer is gold.
  • MortgageBroker.com.au | 31 Jan 2013, 10:53 AM Agree 0
    Existing clients hold the key to our future as an industry! They have family, friends and work mates. Everyone talks!

    When we get a new client, look after them and they will look after you. This is just basic but effective marketing.

    David
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