Citing a 100% success rate, the lender has announced it will commit to a two-week turnaround time for another three months
Staff at the major bank have been told of an overhaul in its bonus structure which focuses more on customer satisfaction
The mortgage franchise is on the lookout for “high calibre, dynamic and motivated” individuals to join its team
Questions have been raised challenging the common perception that property will remain a safe investment for the long term
ANZ bank has boosted its satisfaction rating amongst business customers in the past two months, leaving NAB trailing behind.
The MFAA's train-the-mentor program has been relaunched with a lower cost and a shorter time frame.
This year COSL received three times as many complaints about LMIs compared to previous years, and one industry association is calling for "major reforms".
One of Japan's largest banks has struck a landmark deal with a non-major Australian lender, paving the way for further overseas involvement in the home loan market.
Reports that banks are relaxing lending standards are entirely false, and there's evidence standards are actually tightening, says one Sydney broker.
One of the largest providers of credit scoring systems in the US is pitching open access credit reporting products for Australian consumers.