Following an individual complaint, the bank has reported the issue to ASIC and refunded over 1,000 customers with mortgage offset accounts
One legal expert has said brokers are bullying lawyers into providing obsolete paper documents on behalf of the banks
In a dual appointment, the online loan marketplace has also welcomed a major financial media commentator to its advisory board
One leading financial analyst has predicted a number of targeted rate cuts by the banks after a build-up of capital by most lenders
A major bank has slashed its two- and three-year fixed-rate loans.
The broker industry has undergone a raft of changes in the last five years, and brokers and banks need to work together to ensure customers receive the best possible service, says NAB head of broker distribution Steve Kane.
A top NAB exec has taken a swipe at the bank's competitors for “aggressive” tactics designed to gain market share.
Following a Melbourne broker’s ban for failing to verify documents, lenders and aggregators have been called on to help brokers meet ASIC requirements.
Multiple brands, misleading advertising and clawback provisions are stifling competition in the industry and causing confusion amongst consumers, says the former CEO of a broker association.
ASIC chairman Greg Medcraft is meeting with industry groups to spruik the idea of a business levy to help fund the regulator.