A survey of the industry has ranked brokers' favourite non-major lender, with one bank coming out head-and-shoulders above the others.
has topped Australian Broker's
inaugural Brokers on Non-majors survey, topping seven of the eight categories polled and ranking number one overall.
James Casey, head of Macquarie
Mortgages Product, said the bank's success has been due to a number of small factors.
"Apparently there's this Cornetto ad that talks about the boring bits. That's what we've used in the business here. We've just got to get the boring bits right. There's no one silver bullet, no one magic wand. It's about doing little things right," he said.
Casey said the bank has worked hard since its return to the broker market in 2010 to provide a compelling service proposition.
"When we came back in the market three years ago, we had our systems and processes locked in a time warp from 2007 or 2008. It took three years to improve those processes," he said.
In spite of taking top honours in the survey, Casey said the lender would continue pushing improvements to its broker offering.
"It's probably a never-ending project. I think it's really wonderful that we've done so well, but the minute you think you're done that's when you're in trouble," he said.
To see the full results of Australian Broker's Non-Majors survey, keep an eye out for Australian Broker 10.18, on desks 16 September.