A Diamond broker has praised segmentation programs, and called CBA's segmentation policy the best in the market.
Commenting on the popular Australian BrokerNews forum, MPA Top 100 Broker James Green of Oxygen Home Loans defended bank segmentation policies.
"It’s simply wrong to put a high performing broker that rarely makes mistakes, behind another broker that creates blockages and slows the whole production line down," Green wrote.
Green praised Commonwealth Bank's segmentation program, which he called the best in the market.
"CBA has probably the best segmentation program in the market. I personally have seen the benefits of the CBA Diamond service offering and don’t know what we would do without it," he said.
Green also defended Westpac's Advantage + service, calling it "outstanding". He said segmentation was critical to reward top performing brokers.
"Segmentation is important because low volume and inexperienced brokers cause blockages. Our experienced team can’t afford to have an urgent buyer [or] loan held up by these blockages," he said.
The majority of commenters on the Australian BrokerNews forums took aim at segmentation programs, criticising them for penalising borrowers who might be subject to lower tier service.
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