Ditch disclosure docs, MFAA tells government

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The MFAA has called on the government to ditch some of the disclosure documentation required by the NCCP.

In a submission to Treasury on the proposed NCCP amendments, the organisation has asked the government to dump the credit quote, credit guide and credit proposal required from brokers, and instead combine the forms into one finance broking contract. The plethora of documents currently required has caused inconvenience for both brokers and borrowers, the MFAA claimed.

“Each of these documents is required at a different stage in the transaction. The need to do these things at different times is a significant additional cost to brokers, and inconvenience and confusion to broker and customer alike,” the organisation said.

The MFAA called the requirement for the three separate documents an “unexpected and avoidable” cost to brokers. It claimed that the disclosure required by the NCCP could easily be satisfied by the finance broking contracts previously used in NSW, WA and Victoria.

“We are not aware of any problems with the previously required document,” the MFAA said.

To drive home its point, the organisation included in its submission testimony from an unnamed, mid-sized aggregator, claiming that the burden of compliance cost the company upwards of $150,000 a year. The aggregator went on to say that its brokers had seen their productivity hampered by the introduction of the required NCCP documents.

“Whilst a number of these documents replaced previous documentation and processes, the findings from our compliance audits indicate that it takes much more time for a broker to write a deal post the implementation of NCCP and responsible lending obligations versus before,” the aggregator said.

The MFAA said the simplification of the required documents would assist consumers and reduce compliance costs for brokers. While the association said it supported regulation of the credit industry, it warned the government off of regulating too much, too soon.

MFAA has been a strong supporter of enhanced regulation in the credit sector, but it is essential that the rate of change to regulation is now slowed to allow the market to have commercial certainty and for new businesses to plant green shoots,” the group said.

  • Norman Taralrud-Bay on 10/05/2012 5:39:16 PM

    good on you, Naylor.

    the poor clients are confused enough without the need for separate docos

  • Brent on 10/05/2012 5:09:09 PM

    Totally Agree!!! You hit the nail on the head here MFAA.

  • Gemini on 10/05/2012 2:17:50 PM

    I have put in a submission too, asking the same thing, however I didnt charge every broker $500 a year. Should set up my own MIAA...brokers only, not banks

  • John Ruddick on 10/05/2012 1:50:19 PM

    Well done MFAA! This evil Labor Government takes delight in making life tough for small businesses. Self-regulation is the answer - not government heavy-handedness. Let the customers choose who they want to deal with and then good brokers will spontaneously become more professional.

  • Garry on 10/05/2012 12:48:42 PM

    I have no problem with Disclosure of commission, trailer, quote, the old F.B.C. had it all and I use a hybrid of the both, just bring back the F.B.C. as it was

  • Peter from Brisbane on 10/05/2012 12:20:54 PM

    At last - a meaningful action by MFAA. No doubt that the current process is counter productive for brokers and confusing for consumers. It is quite evident that consumers do not read the documents and brokers' efficiency is certainly compromised unnecessarily. Let's hope the initiative succeeds sooner rather than later.

  • brokerboy on 10/05/2012 12:00:37 PM

    great news,I totally agree, the mass of paperwork required to do a deal really doesnt protect the consumer..it confuses them and me..defeats the purpose

  • Ken crawford on 10/05/2012 11:47:56 AM

    I can agree in that the credit proposal essentially repeats with minor additions what is already in the credit assessment document. I document would get rid of a lot of paper. This is on the proviso that the level of information collected is not compromised

  • Gazza on 10/05/2012 11:39:32 AM

    Good submission but guess who's listening ...nobody. Just proves that MFAA is the most useless membership at a costs of $411 p.a. for an AMC i might as well donate the money to a charity as at least it will be used on some sort of good cause

  • Alex Filipovic on 10/05/2012 11:34:11 AM

    Only common sense. However, won't hold my breath that this government can grasp the word simple.

  • Steve McClure on 10/05/2012 11:32:26 AM

    I disagree. Sure, as an ACL holder, the initial set up of the documents was onerous. But, it was important and I learned more about compliance from examining that than anything else. I have a complete document, populated information - just print off each section at each stage of the loan. ASIC are welcome to knock on the door at any time. HOWEVER, I have raised several concerns about the actual legislation and some of the unrealistic restrictions that stifle lending. Substance of the legislation, not form filling is the real issue that restricts our effectiveness.

  • Long term broker on 10/05/2012 11:09:04 AM

    i agree

    replace the 3 contracts or forms into 1 simple all encompassing document

  • Damien on 10/05/2012 11:03:55 AM

    Nothing like loads of members dropping off the MFAA to spring them into some from of action!.
    Of course the credit quote, guide and brokers contract should be one document, how this was not bleedingly obvious 12 months ago is anybodies guess.

  • Ripped off broker on 10/05/2012 10:28:57 AM

    well it about time the MFAA woke up to the screams of pain this NCCP has put its members though. its a bit like why fix what wasn't broken isn't it.

  • Long term Broker on 10/05/2012 10:21:25 AM

    Well knock me over with a feather. The MFAA has actually made recommendation that is common sense and will help deliver simpler processes and benefit everyone involved from lender, aggregator, broker, admin and customer.

  • Nicole on 10/05/2012 10:18:20 AM

    I think that one of the most important issues has been missed. My clients are not even reading the documents. I send by email the Credit Guide and the Privacy statement immediately after the first contact. Each has a 'sign here'. Very few sign and send back and I then have them sign an original at the first face to face meeting. As for all the other docs, my research is that they are simply not reading them either. They just want the loan that is best for them and these forms are just blah blah that they have to receive. Let's protect the client in a way that is not a burden to them and has them actually reading them. They don't care how much we MAY get paid, and more than three pages and it's trash.

  • Country Broker on 10/05/2012 10:17:40 AM

    Great to see some positive action from the MFAA , they have been very good in the NCCP Lobbying and standard documentation , I have been a critic about some things the MFAA are doing including the haste of the need for diplomas, but in regards to the NCCP lobbying and documentaion they are very good .

  • Perth Broker on 10/05/2012 10:17:36 AM

    At last the MFAA doing something to support brokers rather than the lenders!!!

  • Kym Dalton on 10/05/2012 10:08:08 AM

    Indeed! Disclosure and comprehension are not synonyms! Evidence is that the greater volume of disclosure, the less is meaningfully comprehended.

  • sidbroker on 10/05/2012 10:05:19 AM

    The other big issue as well is that a huge percentage of our population are no longer able to borrow money as under NCCP we are all over regulated to the point where NCCP is unconstitutional and has to be rolled back!!!

  • Incognito on 10/05/2012 10:04:48 AM

    Take note if you think the MFAA doesn't do anything on brokers' behalf.

  • Peter on 10/05/2012 9:59:38 AM

    About time MFAA did something useful.

  • melo on 10/05/2012 9:59:18 AM

    NCCP over complicated simple process.Should be one page document, without all text and crap. past legisation proven to be total waste, paper time confusing + protected nobody .Ie UCCC ,Comparison rates ect.Why take wheels of wheelbarrow ?

  • Rach on 10/05/2012 9:57:52 AM

    Amen to that MFAA !

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