Franchise brokers hit satisfaction high note

by BN07 Nov 2011

Mortgage Choice brokers have seen customer satisfaction levels hit a 12-month high.

The franchise's brokers monthly customer satisfaction survey saw its broker network score 95% in overall customer satisfaction. The company said the result was the highest in a year.

The survey also found 95% of respondents said they would use the company's brokers again.

"It is the first time since May 2009 that this measure has reached this level of satisfaction," Mortgage Choice said in a release.

Mortgage Choice said 96% of customers surveyed indicated they would refer family or friends to the company's brokers. The result was the highest since January 2009.

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