Gollan shuns number crunching in return to broking

by Caroline Dann05 Jul 2012

Paul Gollan, former CEO of Australian Mortgage Brokers, is launching a new high-end broker firm.

The firm, called BrokerLoans, will be both a brokerage and high-end consultancy, it was announced today. Gollan will aggregate through AFG for the new project.
Speaking to Australian Broker Online, Gollan said he was responding to a market need for quality, customer serviced-focused mortgage broking.
“Lately, mortgage broking has become a number-crunching game. It's become far too transactional. What we're aiming to do is focus on quality service, expert advice and become the specialist in the industry,” he said.
Gollan is also keen for the business to be a family affair. His wife, Carlie-Denise Gollan, will be largely responsible for driving the customer service policy. 
“It's a different model to a lot of businesses out there. While I started Australian Mortgage Brokers with a group of shareholders, this will be a family-owned business. We're aiming for an exceptional level of service, expertise and interaction.”
Gollan is in the final stages of negotiation with a "major real estate group" which will become its first major consultancy client.
"I only want to work with people who are dedicated, know the value of hard work and are experts in their field." The identity of the group will be announced in the next week.
Gollan left AMB in April this year after setting up the firm 12 years ago. Many industry figures had been eagerly awaiting his next move.
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  • by Phil Edwards 5/07/2012 3:51:03 PM

    Welcome to AFG Paul!!!! You will no doubt find the change extremely refreshing. Their technology for brokers is state of art, and although I have only also recently joined, I am staggered by how much this has changed my business for the better. Best wishes for BrokerLoans, you will no doubt very highly successful in the new venture.