Leading franchise unveils new HQ

by Julia Corderoy11 Sep 2015
Major mortgage franchise Aussie Home Loans has announced its national headquarters and new customer service centre will move to the Grosvenor Place building in Sydney’s northern CBD.

According to the franchise, more than 200 of its team members will move into the “state-of-the-art” Aussie headquarters in the second quarter of 2016, following a multi-million dollar refurbishment of the landmark building to enhance its tenant and retail amenities. 

Aussie CEO James Symond says they designed the space to facilitate greater innovation, productivity, and collaboration.

“We are investing in new technology to support activity based working and meeting spaces; empowering our team to work better together,” he said.

“Enhancing the work life balance of our employees by building a truly world-class working environment that will allow us to attract and retain the best people is key; and the inclusion of our customer service centre will play a fundamental role in this,” he added.

Aussie posted a record $20 billion in home loan settlements across the group during the 2015 financial year. It now has over 1,000 Aussie mortgage brokers and has opened 180 stores in just over 10 years, with a recruitment campaign for more mortgage brokers underway.

“We continue to invest heavily in recruitment, training, technology and customer service to improve both customer experience and our own productivity, with our new headquarters to be the epicentre of our growth,” Symond said.

Aussie will celebrate its 25th birthday in 2017 and we need to ensure all facets of the business are what I call ‘match fit’ for an increasingly competitive home loan market, so we can continue to deliver the best service proposition possible to our customers and brokers across all areas of our business.”