Turnaround times reduced, claims second tier

by Caroline Dann07 Sep 2012

ING Direct claims its approval rate and turn-around times have dramatically improved since it made changes to its policy and assessment team.

Last month, the second tier increased its credit assessment team and added 18 policies with a focus on pushing deals through quickly.

ING's head of broker distribution Mark Woolnough said 43% of cases, which previously required additional information, were now approvded on the spot.

"It's clearly addressing a key detractor that brokers previously identified and we're really happy with the results," he said.

"Brokers are receiving clearer, more accurate and consistent credit decisions."