All of the major banks lost customers over the past year, but what's behind the trend - and what can be done to stop it?
NAB is currently the nation's fastest growing mortgage lender, but the big bank is not yet satisfied with its share of the home loan market
Smaller lenders are starting to feel the pressure in the wake of record-low interest rates
The last of the big four has announced its interest rate decision
One the big four says it's 'beating the advertised rates' on major competitors and has slashed its three-year fixed rate to 4.89%
Analysts say home loan customers are largely responsible for major bank satisfaction rates reaching an 18-year high in June