There's no doubt that growing digital adoption in the financial services sector means clients feel less loyalty.
Lisa Claes of ING Direct advises brokers to capitalise on existing customer data to hold on to slippery clients.
More lenders have slashed rates in the wake of the RBA's surprise cash rate cut this month
A non-major lender has cut their fixed rate home loans by up to 0.50% p.a., effective 10 February.
The rate war between lenders has begun with a suite of lenders announcing they will pass on the full 25 basis point RBA rate cut to customers
Economists and industry analysts are widely predicting the Reserve Bank to keep the cash rate on hold at its first board meeting of the year next Tuesday, but a change in the near future is imminent
Non-major lenders increased their share of the refinancing loans market by 45% in 2014, despite the intense competition in the mortgage market