Second tier ditches fax for online variations
Australia's fifth largest lender has announced it is now able to allow brokers online loan variations, rather than manually by fax
A New Word Order
There are too many worn out words in the mortgage industry, and commentator Kym Dalton has some suggestions for the scrap heap
NAB, CBA move, but not all the way
CBA has proved the most generous of the major banks in the latest round of variable rate cuts that have follwed the RBA's Tuesday cut
AB issue 9.08
Diploma deadline to bring association ‘chop’; ING Direct against ‘double jeopardy’; Compliance certificates prove a pitfall; Coalface: Making sense of JV’s; Opinion: The truth about vals; Insight: Three successful broker traits; People: Westpac’s Kokoda challenge; Insider: Logic in reverse.
Big four lose more ground in satisfaction
The big four have ceded more of the customer satisfaction improvement they gained last year
ING Direct attacks segmentation 'double jeopardy'
ING Direct has come out in opposition to tiered broker service models, arguing the policies are causing consumers to play ‘double jeopardy’