Big banks battle it out
The consumer’s mortgage dollar is being fiercely fought over by banks in what could be the biggest battle in two decades, one industry expert has said.
Loan happiness creates bank satisfaction gap
One smaller bank is spades ahead of the Big Four in terms of customer satisfaction, which researcher Roy Morgan puts down to loan satisfaction.
Last of big four slashes rates
A major bank has slashed its two- and three-year fixed-rate loans.
Brokers and banks must work ‘hand in hand’: Kane
The broker industry has undergone a raft of changes in the last five years, and brokers and banks need to work together to ensure customers receive the best possible service, says NAB head of broker distribution Steve Kane.
NAB takes swipe at lender 'aggression'
A top NAB exec has taken a swipe at the bank's competitors for “aggressive” tactics designed to gain market share.
The changing demands of customers
On this week's Australian Broker TV, NAB Broker's Steve Kane discusses the shifting expectations of consumers and how brokers should respond, as well as other hot topics at this year’s Australian Mortgage Conference.