Personal customers are more satisfied with their banks than ever, but business customer satisfaction is still lagging behind
A big four lender has announced a raft of changes, including introduction of year one trail
A new manager has been hired to mentor fresh brokers at the only MFAA-approved training academy in Australia
An electronic supporting documents service which cuts down formal approval time for loan applications has had promising uptake by brokers
Merrilyn Mansfield of Princeville Credit Advocates clears up misconceptions about credit repair
Anthony Waldron and Steve Kane of NAB tell Australian Broker how the customers brokers bring to them are superior to many other sources.