Home loan happiness has driven consumer banking satisfaction to a record high
The consumer’s mortgage dollar is being fiercely fought over by banks in what could be the biggest battle in two decades, one industry expert has said.
One smaller bank is spades ahead of the Big Four in terms of customer satisfaction, which researcher Roy Morgan puts down to loan satisfaction.
A major bank has slashed its two- and three-year fixed-rate loans.
The broker industry has undergone a raft of changes in the last five years, and brokers and banks need to work together to ensure customers receive the best possible service, says NAB head of broker distribution Steve Kane.
A top NAB exec has taken a swipe at the bank's competitors for “aggressive” tactics designed to gain market share.