As the financial year comes to a close brokers must once again take a look at how improvements can be made in the year to come. On this week's Broker TV we speak to Kathy Cummings of Commonwealth who says that one big focus should be ensuring the customer's experience is a smooth one.
Cross-sell remains a massive opportunity for mortgage brokers, with a quarter of clients saying they're open to obtaining products beyond a home loan
Cover: Phil Naylor.
CBA's Kathy Cummings says the bank has been listening to its broker network and is ready to complete an internal review of its loan process
Commonwealth Bank's Kathy Cummings says brokers and banks can do more to improve productivity. She speaks to Australian Broker TV about what brokers can do to become more efficient and about the bank's plans to review its loan process before the year end.
KATHY CUMMINGS: Productivity for prosperity