AFG to banks: "Please explain"
By Larry Schlesinger
|
09 Apr 2009
AFG director Kevin Mathews says he plans to attend the MFAA's proposed aggregator/lender 'forum' aimed at resolving the current crisis around bank service levels and turnaround times.
"Why does it take 20 days to approve a loan [through a broker] when it does not take 20 days through branches - please explain?" Matthews said.
Matthews said the main issues he plans to raise are service levels, changes being made by banks to aggregator agreements, the government's perception of brokers and the status of broker commissions.
He said a statement by the banks that commission changes are "off the agenda" was very important and would help focus energies on things like service levels.
"Banks margins have gone up so there should be no more pressure on commissions," he said.
Matthews said the perception of brokers among politicians was also a worrying issue.
"They (politicians) are ill informed to say the least. I spoke to a local federal politician who said to me 'you're the guys who have caused all the problems'."
Matthews said he was shocked at this comment: "Sorry - I responded. To think a federal politician has such a lack of understanding. The Treasury department is not much better informed."
Related stories:
MFAA organising lender and aggregator "forum"
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