Australian Broker TV

Australian Broker TV brings you closer to the industry's most influential leaders and thinkers. Click on the videos below to watch the interviews:

Exceptional Customer Service - What it is and how to develop it

The founder of AMA09 winning company Frontrunner Consulting Group, Doug Mathlin explains what exceptional service is and the improtance importance of providing it to your clients. Mathlin also goes into detail about how to achieve exceptional service levels including information about how involved the process is and how long brokers should work at it before seeing results. He also offers advice to brokers looking to seek professional help developing their customer service models.

If you have an enquiry for any of the coaches presenting videos within the Broker news TV 'Broker Coaching Series' you can get in contact with them via the following websites;

Doug Mathlin - Frontrunner Consulting Group @
Jen Harwood - International Business Champion @
Warwick Marry - The GET MORE Guy @
Iggy Pintado - ConnectGen @