Broker news TV

Broker news TV brings you closer to the industry's most influential leaders and thinkers. Click on the videos below to watch the interviews:

Exceptional Customer Service - What it is and how to develop it

The founder of AMA09 winning company Frontrunner Consulting Group, Doug Mathlin explains what exceptional service is and the improtance importance of providing it to your clients. Mathlin also goes into detail about how to achieve exceptional service levels including information about how involved the process is and how long brokers should work at it before seeing results. He also offers advice to brokers looking to seek professional help developing their customer service models.

If you have an enquiry for any of the coaches presenting videos within the Broker news TV 'Broker Coaching Series' you can get in contact with them via the following websites;

Doug Mathlin - Frontrunner Consulting Group @ www.frcg.com.au/
Jen Harwood - International Business Champion @ www.jenharwood.com
Warwick Marry - The GET MORE Guy @ www.warwickmerry.com/
Iggy Pintado - ConnectGen @ www.iggypintado.com.au/

SPECIAL: Pitfalls Of Licensing - Expert Panel Discussion (views 199 )

Licensing is the hot topic for brokers right now, but what does it really mean for the industry? Hea ...

SPECIAL: Expert Panel Discussion - Part One (views 342 )

Hear experts from the mortgage industry discuss the current hot topics. A must see for any broker or ...

Future of the Mortgage Market - July (views 196 )

Peer into the future of the Australian mortgage market with thoughts from a range of experts in the ...

Bring on the competition! Mortgage managers are back! (views 3351 )

Many experts are looking to mortgage managers to bring competition back to the market. Hear thoughts ...

Promising Beginnings: VOW Financial (views 714 )

The first few months have been promising for newly formed aggregation group Vow financial. In this c ...

Spicing it up: Pepper sees opportunities in happier times (views 669 )

After battening down the hatches during the peak of the GFC, Pepper Home Loans has re-emerged with a ...

Branch Out: Equipment financing a viable option (views 1202 )

Macquarie Leasing's Steve Light discusses the benefits of equipment financing and shows how easy it ...

Exclusive: Vow Financial outlines mission (views 3006 )

The top executives of Vow Financial, Australia's fifth largest aggregator, outline their vision for ...

Taking action (views 1751 )

With this being the last of the Broker news TV 'Broker Coaching Series', Warwick Merry, The GET MORE ...

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