Australian Broker TV

Australian Broker TV brings you closer to the industry's most influential leaders and thinkers. Click on the videos below to watch the interviews:

Play your part in fraud prevention

Imelda Newton of Veda talks to Australian Broker about how brokers can help identify potential identity thieves.

Video transcript below:

Reporter:  There has been alarming rise in credit application fraud lately and according to Veda’s Imelda Newton it’s not in the softer areas such as exaggerating income, but in the actual stealing of identities.

Imelda Newton, General Manager, Fraud & Identity Solutions, Veda
Imelda Newton:
 What’s of more concern to us though is what we have seen in the increase in organised crime and the activity that’s behind that organised crime.  Sadly a lot of that activity is around the use of stolen identities and identity takeovers and that has a far reaching effect in the market both on consumers and broker reputation and then losses to the lenders.  The activity that we’ve seen is directly correlated to an increase in credit activity as well.  

So if you have a look back at, you know post-GFC and when credit activity had quietened, you see that bit of a low and then soon as that credit activity started increasing, it was on the rise sure enough the fraud activity was on the rise as well.  In fact just in the last year alone, we’ve seen an increase of 103% in the use of stolen identities in fraudulent activity.

Reporter:  Newton says there’s actually a lot that brokers can do to identify potential fraudsters.

Imelda Newton:  Firstly they should probably look for inconsistencies and unusual behaviour.  By inconsistencies I mean things that just don’t add up in an application.  So employment activity, where they are living, you know is it a joint application or single application, if elements of all of those pieces don’t add up, you can detect fraudulent activity.  
The other is around unusual behaviour and sometimes that is around the way they are responding to requests you’ve made for certain information.  So if they are stalling unnecessarily on supporting documentation for their application such as income assessments, tax assessments, evidence of assets that they hold or even if you think their debt declaration doesn’t quite add up, they are the things that you can be on the look out for.

Reporter:  Newton says there’s many ways that brokers can bolster their identity checking processes.

Imelda Newton:  One of the simplest things brokers can do is to deploy a method of identity verification.  Some brokers may say they already have these processes in place, but they may be manual processes and manual processes introduce a lot of subjectivity.  Something new that organisations are starting to advise now is the use of knowledge based authentication and what this is doing is asking out of [order] questions of the applicant, so they can really prove that the identity is being claimed legitimately.
Knowledge based authentication shouldn’t be confused with the use of secret questions such as what was your mother’s maiden name or what is your cat’s name.  Knowledge based authentication doesn’t rely on you already having an existing relationship with the person before we can ask those questions.  

A good one is the use of historical addresses that you have lived at.  So you might be posed of a question of, which of these four addresses did you live at in October 2010 for example.  Or which of these employers have you ever worked for?  
Another new one that we’ve added in recently is around insurance claims.  So for example you had a motor vehicle insurance claim in August last year, what make of car was it? A fraudster who has stolen your wallet and perhaps stolen mail from your mailbox and started to take over your identity certainly won’t be in a position to be able to answer these questions and that’s why knowledge based authentication is becoming a really powerful tool in proving up that an identity has been legitimately claimed.