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A big deal: Thuy Hook
It should have been a straightforward deal: an equity release to fund cosmetic renovations. However, a strange interpretation of credit policy left these borrowers in the lurch – which is when broker Thuy Hook stepped in to save the day
A big deal: Mary Sartinas
For Mary Sartinas, director of Affiliate Finance & Property, this clunky development finance deal presented some big challenges – but her creative solutions got her borrowers out of a pickle

A big deal: Nicola Tucker
Nicola Tucker, director and finance broker at Surf Coast Finance, took on this relatively straightforward commercial finance deal at the beginning of March – and then the pandemic hit
A big deal: Raj Sarin
Raj Sarin, head of investment finance at in Synergy Property Wealth Advisory, shares how feeling ‘stuck’ in your financial situation can be a matter of perception

A big deal: Ken Stephens of KT Financial Services by Ken Stephens
Consolidating debts is fairly straightforward, but this amalgamation of over a dozen facilities surprised even this long-time broker
A big deal: Luke Heavey by Luke Heavey
A stable career and strong income doesn’t mean approval is a shoe-in, explains senior finance consultant at Orium Finance
A Big Deal: David Thurmond by David Thurmond
Owner-manager of Mortgage Choice in Berwick says his deal for an investor with multiple cross-securitised properties takes the cake for complexity
A Big Deal: Nancy Youssef by Nancy Youssef
Nancy Youssef, founder and director of Classic Finance, found herself on the other side of the world when dealing with a client’s complex needs – and then things really went pear-shaped
A Big Deal: Charlie Loveridge by Charlie Loveridge
When it comes to buying or selling a home, good preparation is key. Charlie Loveridge, senior credit adviser at Shore Financial, explains why it’s important to ensure homebuyers negotiate a lengthy settlement so they have enough time to sell other assets before taking out a new loan
A Big Deal: Tony Caab by Tony Caab
Tony Caab, adviser at Smartline, explains why it's important to prepare for a high level of scrutiny when assessors review your applications, and why utilising your BDM and credit scenarios team is key to minimising credit surprises