Cover Story

  • Post-pandemic training and development

    In the blink of an eye, the industry's previous models and methods for employee learning and training were flipped on their head as COVID-19 forced us to social distance and work from home. How has ANZ evolved its training and development strategy in the aftermath?

  • The new normal: returning to the office

    A recent workplace resilience study has confirmed that four out of five Australians are feeling overloaded and agitated at work, with 79% craving more flexibility. After a sustained period of working from home for employees across the globe, is a return to the office really the smartest way forward?

  • How SMEs must look forward

    The impacts of COVID-19 will reverberate for months and years to come. As we face these new challenges, Peter Vala, general manager partnerships and distribution at Thinktank, asks how SMEs will pivot to adapt to the changing environment – and what opportunities are emerging

  • Big trends driving commercial lending

    COVID-19 has fast-tracked many trends that were already emerging in commercial lending. Now, Beau Bertoli, co-founder and chief revenue officer at Prospa, says the agile fi ntech is well placed to offer speedyturnaround times so SMEs can get back to business sooner

  • Leading your team through a crisis by AB

    Leaders are never tested more than they are in a crisis, and Australia has never faced a crisis quite like this pandemic. Brendan Wright, CEO of mortgage aggregator FAST, shares why he believes what we’re experiencing now is an opportunity as much as it is a challenge

  • Regional Brokers: Tale of two speeds by AB

    While many capital city brokers are struggling under the weight of the files of customers who need urgent financial help, it’s a different story in regional Australia. Four brokers talk about their experiences of the regional mortgage market during the pandemic and show that location is no barrier to superior service and outcomes

  • CommBank rises to the challenge by AB

    Major explains key areas of focus and admits it wouldn't be able to get it done without support of the broker channel

  • How it works: SME loan guarantee by AB

    The important question for brokers is will commissions apply on these loans? The answer, it depends

  • 'Brokers are in our DNA' by AB

    Trusted partner to many top brokers reveals its strategy for guiding the channel through current market and beyond

  • Non-major's big growth spurt by MPA

    Boasting enviable year-on-year mortgage growth of more than 130% in 2019, HSBC is expanding its footprint as one of Australia’s leading non-major banks. Just how has it managed such strong growth, and how has the broker network been key to the bank’s success?