Lend Wright director Michelle Milsom-Wright shares her professional - and personal - advice for a successful career
Q: Who or what inspired you to become a broker?
A: When I bought my first home Aussie Home Loans had just launched, and I met a lovely lady called Kathy, who was to be my broker. She conducted meetings out of hours to suit my schedule and, when she delivered the news that we had got the loan, that’s when I knew what I wanted to do in my working life. Delivering such life-changing news is an amazing feeling. I have no regrets about that decision. The memory has not faded over time, and it keeps me motivated whenever challenges arise.
Q: What are your top survival tips for working in finance?
A: I personally believe a sense of humour is imperative. Without this we could easily take ourselves too seriously and cave under pressure. My clients enjoy the fact they are able to relax, while I remain professional throughout. Also, never underestimate the value of networking; it can deliver an abundance of business introductions.
Q: What is your business philosophy and what inspired it?
A: Loyalty is given; trust is earned. This is true in everyday life also. We offer our loyalty to our clients, producing beneficial results for them. In turn they trust us with their personal and confidential information. My client base is mostly in the nonconforming market. This is challenging, but to me it is the most rewarding. Ours is not to judge where our clients are or have been; it is simply to work out a strategy to benefit them in their financial future. Clients need to feel comfortable and confident with me, enabling me to do my best work for them.
Q: What is one piece of advice you often give mentee brokers?
A: Listen, look, learn! Look for yourself in five years’ time. Don’t just jump in with the first person or group; find the person who most inspires you. Enjoy the experiences with your clients, and show gratification for the privilege of learning from those who have walked the walk. When you are involved for the right reasons, you will enjoy the journey. Finally, remember yourself. Find what you enjoy, learn to relax, and, importantly, invest in yourself by spending time enjoying you.