Hot Seat: Theo Chambers

by AB03 Jan 2018

On making the switch from banker to broker

Q: Who or what inspired you to become a broker?
I got a mortgage for my first property through a broker even though I worked at CBA in lending. My broker was able to get me a more competitive and appropriate home loan product whilst also being far more informative about the overall ins and outs of the process. It made me realise that I may be working on the wrong side of the process. Coincidentally, my broker offered me a job. At the time, I wasn’t too excited about the offer as I still had a banker mentality towards the profession. However, as I became less motivated and passionate about my corporate job, I eventually resigned and applied. I became a broker in January 2011. It’s  been one of the best decisions I have ever made.

Q: What are some of the changes in store for your brokerage in 2018?
We are becoming far more centralised and digitised. The future requires robust, efficient and effective broking businesses, and that calls for centralised systems and processes. We’ve witnessed many brokers become crippled with upset clients due to assistants resigning or going on leave. A centralised processing team allows staff to take time off whenever they want and accounts for turnover without causing unnecessary inconveniences for the broker and client. Our business is focused on online marketing and obtaining new clients in an organic yet strategic manner. Radio and TV ads are a thing of the past. Facebook, AdRoll and remarketing can be far more targeted and specific. Our brokerage wants to become a leader in this space.

Q: What’s one memorable experience you’ve had as a broker?
Assisting clients in achieving what they thought was an impossible dream. Many clients may speak to one bank and fall under the impression that they cannot purchase what they were hoping to. Generally that’s how they become introduced to our service and then we help make the impossible possible.

Q What are you reading and why?
Rich Dad Poor Dad, by Robert Kiyosaki, educates people on general financial habits and reiterates the importance of investing in various assets whilst being more aware of financial independence. It’s a must-read for those who consider themselves to be investors or who are focused on accruing wealth regardless of personal limitations.