In the hot seat: Nicholas Clunes

by Antony Field19 Oct 2021

After contemplating a move into broking for months, Nicholas Clunes finally took the leap and joined the Aussie family in May, spurred on by the Aussie Bloom incentive. He started his new broking journey at Aussie Home Loans Neutral Bay.

Q: What led to you moving to a role at Aussie?
I had been looking to leave my role at Greater Bank, where I’d been working as an assistant relationship manager for a few years. I had been contemplating working for myself when an Aussie broker, not knowing this, reached out and asked if I’d considered Aussie – it’s like it was fate. I was unaware of the benefits of working for a brand like Aussie and the support I would receive, as compared to flying solo. After a couple of long phone calls and a meeting, I handed in my resignation and dove head first into the Aussie training program.

I’m so grateful for the opportunity to be a part of Aussie’s Bloom program; it really accelerated my journey by allowing me to start much sooner as a broker than I had originally anticipated. The Bloom program took away a lot the worries and concerns I’d had about starting out as new broker, through all the support and training I received along the way. It also meant that in my early days I was able to give my clients my full attention, without the fear of when my next pay cheque would be. If I had to make the decision again, I would pick Aussie every time, and for anyone considering a career change like me, I couldn’t recommend the Aussie Bloom program more.

Q: What have you enjoyed most about mortgage broking?
One thing I enjoy about being a mortgage broker is being able to help people from all different backgrounds and circumstances. For a broker there is no one-size-fits-all approach; each one of our customers has different circumstances, and I find joy in seeking options to assist them in their situation. I believe a broker should provide as much value as possible and take the ‘difficult’ out of home lending.

Q: What transferable s kills have you brought to Aussie from your previous work life?
The main skill I have taken from my previous role is the ability to think outside the box when it comes to implementing lending solutions. Also, [I’m used to] being available to my customers; whether it be before or after hours or on weekends, I work around their working hours to ensure a seamless experience.

Q: How have you used social media to stay at the front of your customer’s mind?
It’s important for my customers to know that, while we are locked down, now could be a great time to review their options. My main platform for reaching my customers is through LinkedIn, where I post quick tips and short pieces of valuable information around home lending. Making regular posts reminds customers that we are still available and open for business, as well as showing them the guidance we can offer them throughout their home loan journey.