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Bank bashing culture unfair: Lending manager

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Australian Broker | 17 Dec 2013, 07:27 AM Agree 0
​A bank employee has hit back at the Australian 'culture of bank bashing' following accusations ASIC is not doing enough to stamp out fraud in lending institutions.
  • Old Joe | 17 Dec 2013, 09:03 AM Agree 0
    But didn't one guy make almost $500Million by bashing banks and then sell out to them in 20 years time. Do you really want us to feel sorry for you. You see I still struggle that banks whinge about brokers but love the deals arriving on the desk packaged up neatly and also paid less for deals now cause Brokers are all millionaires that who have deals that sail into the brokers lap while they are out playing golf all day. Sorry about my cynicism but go cry to your next line manager at your review and work out a way to get home quicker after 5pm while I refinance your loans.
  • Dave Robinson | 17 Dec 2013, 09:05 AM Agree 0
    I understand where the banker is coming from but if you think the banks have "stringent internal compliance measures" you must be new to the job. Constantly see bank employees committing fraud over 7 and 10 year periods. We can keep pointing the figure as much as we like but at the end of the day fraud is fraud and it is in everyone's interest to stamp out this practise no matter who commits it.
  • Keith of the West | 17 Dec 2013, 09:08 AM Agree 0
    I can see why the "employee" wants to remain unnamed! ~ his comments lack any credibility & substance. Bank employees' even on salary are still under pressure to reach sales target to trigger bonus payments and/or continuity of employment
  • mick | 17 Dec 2013, 09:11 AM Agree 0
    CBA approved and settled a full doc 80% LVR equity release facility with tax returns showing inability to service debt for a self employed applicant.The applicant had a property sold by NAB as mortgagee in posession recently as well applicant was director of a company wound up by a liquidator.I had the deal approved by a non conforming lender and would have had no chance of getting a prime lender look at the deal via the broker chanel
  • Tony South Coast | 17 Dec 2013, 09:27 AM Agree 0
    There are "rogues" amongst both lender staff and brokers -- but the broker "rogues" are reported to ASIC by the lenders and industry groups whilst those working for the lenders are dealt with internally and never reported to ASIC or, in fact, to anyone external to the lender.

    This is why you will always see more brokers being investigated by ASIC than bank staff -- not because brokers are more "corrupt".
  • Regional Broker | 17 Dec 2013, 10:12 AM Agree 0
    This is smoke and Mirrors stuff , this so called employee/ lending manager is really giving no attention to the very clear examples of breaches of the NCCP being committed by Bank staff that have been reported by brokers in the comments, he /she is just pedalling a line from one of the banks . There is no instance of bank bashing been occurring . I for one hope they keep doing what they are doing it is just great for brokers as clients who were once loyal to the bank are now dealing with brokers. Evidenced by the upward trend of the market share being enjoyed by the brokers. Bank staff are clearly breaching the NCCP, yes they may be being kicked out BUT why with so many known apparent breaches by the banks ( responsible entity) are ASIC not making any apparent moves to look into the situation. The only answer can be the banks are so well protected by their legal teams.
  • richard butler | 17 Dec 2013, 10:23 AM Agree 0
    The lending manager, who wished to remain anonymous, yeh right !
    what a lot of B.S. remain anonymous and make comments like that well all i have to say is talk to over 2000 developers who where kicked into the gutter by the banks during 2008 to 2012 i am not anonymous and willing to talk to anybody about the banks devaluing my assets by millions and making requirements for any construction loan during this time impossible to achieve by moving requirements monthly and destroying well meaning hard working Australian family's. My name is Richard Butler i am not anonymous nor am i being paid by a bank while i make this statement unlike Mr credit manager anonymous surely you would expect to get a reaction like this with a story like that i await more comments on Mr anonymous unbelievable naive comments when the post individual returns of earnings of 5 to 6 billion a year in the last 24 months.
  • John | 17 Dec 2013, 10:39 AM Agree 0
    Pleaseeeeeeee, I have had customers tell me the lending managers in branch land has told them not to use a broker? So it is not a one way street in that space.
    The problem with dealing with the branches, they don't give customer service, you don't deal with the person who facilitated their loan, no follow up. If a branch manager was worth his salt, he would have a relationship with the local broker in the area, instead of bagging them.
  • NoExcuse | 17 Dec 2013, 10:49 AM Agree 0
    Brokers have nowhere to hide when caught. No bank or aggregator will cover up for brokers (unless they are a top performer). These days the broker is burned at the stake to set an example. For a broker to risk their business, jail, reputation, their trail commission and broking license is just crazy.
    There is no excuse. This is a real challenge for new brokers who sell back into their ethnic community or as an aggressive sales team and are under pressure to get loans approved no matter what.
  • L3nder | 17 Dec 2013, 10:55 AM Agree 0
    Banks don't need to commit fraud. When the market heats up and property is on the rise, they simply create "a new product" with a great name like "1 day ABN" or "Low doc's" or "90/10 non genuine savings" and offer it to borrowers who previously could not pass good lending criterea.
    The security property becomes the only lending criterea, until it all gets out of hand again and customers who really could not afford the payments start to default. Hundreds of properties go back on the market at the same time bringing the price down, then the banks and regulators hold "enquiries" as to why this happened, and of course realise it was those damn brokers again, submitting "dodgy" apps. Hang on...I'm getting a feeling of Deja Vu
  • Denise Brailey BFCSA (Inc) | 17 Dec 2013, 11:20 AM Agree 0
    I am so glad everyone is wakign up to the Lenders and their sneaky ways of doing business.
    Yes ASIC needs to take action against the Lenders first.....then see what oozes out. Denise
  • mac | 17 Dec 2013, 01:21 PM Agree 0
    I'll say it again the banks have ASIC, brokers and the country by the short and curleys. They are above reproach. Too big to fail and too big to regulate.
  • SteveL | 17 Dec 2013, 03:57 PM Agree 0
    Two words - Storm Financial. Enough said
  • Broker | 17 Dec 2013, 08:13 PM Agree 0
    But - Broker bashing by banks and ASIC, well that's fine I guess!

    Different strokes for different folks, hypocrites.
  • Take Away Message? | 18 Dec 2013, 08:10 AM Agree 0
    1. ASIC should audit brokers AND banks.
    2. ASIC should ensure that commissions/fees paid to bankers are as well documented as well as those paid to brokers.
    3. Money and desirable court outcomes for its holder are positively correlated.
    4. Banks have more money (and excellent lawyers) than brokers to deal with fraud.
    5. With point 4 in mind, ASIC can prosecute a broker easier than a bank.
    6. ASIC’s charter is to protect the consumer and banks have more money for compensation than the brokers so perhaps this may be the reason for the greater focus on brokers. The banks know that no matter how much money you have, it is unwise to be offside with the Government.
    7. Whilst good brokers will ‘lose life before reputation’, banks have enormous reputational risk that can cost millions. Think Storm.
    8. Fraud, however small, is in every profession including banks and brokers. Every profession/ ASIC has as its eternal duty to seek to rid itself of fraud no matter how small.
    9. Customers can complain to ASIC about fraudulent bankers and brokers.
    10. When things go wrong for a customer, are they likely to accept the consequences of their decision or seek to blame someone? And who is that someone? Do they have deep or shallow pockets? It usually does not matter for the lawyers that don’t discriminate.
    11. Know thy game and its consequences.
  • Louie2U | 23 Dec 2013, 07:40 PM Agree 0
    "I guess [banks] are less of a target because [ASIC] assume there is internal checking."
    That statement alone sums up the problem most succinctly.

    Pt 6 from 'Take Away Message' "ASIC’s charter is to protect the consumer" - what the !! ASIC most certainly do NOT protect the private consumer however, they do protect the commercial & corporate consumers in a very big way! After, they let them do the work first & 'discover' the "red flags" . . .

    'Anonymous' quotes from the banking employee? Seriously?
  • Ex Banker | 14 Jan 2014, 10:56 AM Agree 0
    As an ex banker of 30 years I would like to comment on how the banks really are.

    The Banks have trained their employees to believe that the banks are right all the time and every time and that the customer is being given the best of everything by the banks. They believe basically that the client owes the banks for what they provide them.

    I would like to advise the banks that their bluff has been identified!!

    People of Australia, understand that the bank will try and make you believe you are in the wrong every time there is an issue. I would like to suggest to everyone, get a book! In this book record every discussion you have with a bank employee, record the time, date & who you speak to & note the conversation. Then before you hang up, get the bank employee to email you with the contents of that discussion to confirm they have it right. The bank will put their notes on their system the way they see it, not necessarily the way you intended, the email is your proof. Then later when you do not do what you (apparently) said they will tell you what is on their system & you will be in the wrong, again your email is your proof.

    Bank bashing, I used to feel bad about people doing this to me as I always believed I did the best for the banks clients. Even my own husband uses the phrase (Bankers are Wankers), but after being on the receiving end for 4 years from the bank I worked for, I can tell you that the truth is, bank bashing is a true necessity. ASIC & the govt need to realise how the big brother in Australia is the banks. They need to look at how the banks really treat their clients and it is now just the people that default on loans that a treated badly, it is every client that does not conform to the banks beliefs. They do not work for the clients, they provide a service and as long as your requirements fall within what they decide is acceptable good. If their system falls down and you need access to your information and you can't TUFF. If they advise you something and you ask for the email and do not follow to ensure you get it and they do not provide it TUFF.


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