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Banks not all that bad, say customers

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Australian Broker | 16 May 2011, 03:00 AM Agree 0
In spite of widespread public criticism of the banking sector, Australians have ranked as the third most satisfied bank customers in the world
  • Broker | 16 May 2011, 11:32 AM Agree 0
    When you are one of the four majors with a collective 85% plus market share, they're not too concerned with this type of feedback as it doesn’t and has never effected their collective market share.

    It's a bit like expecting ‘service satisfaction” from your gas, electricity or fuel retailer, what exactly is that? And if you don’t like their service, what’s the point of moving sideways to another retailer that offer the same ordinary service levels at pretty much the same price point , give or take a short term gimmick!
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