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Major announces new competition for broker customers

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Australian Broker | 05 Feb 2014, 05:00 AM Agree 0
A major bank has introduced a new competition for customers lodging home loans through their mortgage broker.
  • Brett | 05 Feb 2014, 10:25 AM Agree 0
    I'm sorry but unless the Westpac application process is simplified and brokers receive greater BDM and internal support for their applications, all the upfront commission changes mean very little. Get back to basics and fix the problems Westpac has struggled with for a long time. THEN and only then you may be able to build trust and confidence in the delivery.
  • Melbourne Broker | 05 Feb 2014, 02:11 PM Agree 0
    When will Westpac learn that it is about relationships - this includes BDMs, credit assessors and broker help line staff. Whenever they have a change at the top (which they seem to do fairly frequently) the same old stuff is rolled out and its just a case of "here we again". Yawn yawn. Without the changes alluded to by Brett, the broker channel will continue to treat Westpac with the contempt that they deserve.
  • Broker | 05 Feb 2014, 05:53 PM Agree 0
    All sweet under NCCP too ha!
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