After prolonged period of profile growth, analysis reveals significant decrease in coverage following onset of COVID
Commissioner says "disappointing experience" with bank has had an avoidable impact on customer confidence
The change goes live on 1 May ahead of the pending Best Interest Duty legislation due later this year
CEO says group is "deeply sorry" for the concern caused and is committed to doing better by customers moving forward
Unpacking how brokers and banks can survive in this turbulent, low interest rate environment
New appointment will provide additional support for brokers in Victoria and South Australia