Australia’s broker of the year revealed

by Adam Smith20 Oct 2014
Australia’s top broker has been revealed at the 2014 Australian Mortgage Awards.

The 13th annual AMAs, held on Friday at the Sydney Town Hall, has seen Raymond Xue of ACA Home Loans named Australia’s top broker. The event, which was sponsored by Westpac, was emceed by cricketing legend Michael Slater, and honoured brokers and industry service providers in a variety of categories. The 650-strong crowd were treated to live entertainment by internationally renowned singing groups The Diamonds and Boys in the Band, while a live auction at the event raised much-needed funds for the Westpac Life Saver Rescue Helicopter Service.

In addition to being named Australian Broker of the Year, Xue also won the Broker of the Year – Independent award. He previously told MPA his success was due to hard work, marketing within his community and improvements in his office’s processes. Xue said whereas previously different staff members were assigned each stage in the home loan process.

“Now each staff member handles a single file from the start to the end…they contact the client, collect the document, and submit the loan.”

Xue also heavily uses Chinese social media to communicate with clients. He said the popular Chinese social network WeChat, reported by Xinhua last year to have 600 million users worldwide, allows Xue and his staff to leave voice and text messages for clients, which helps with the time difference.

“Social media is a trend, it’s very powerful…many people all around the world can see it at the same time. And WeChat is free!”

For more coverage of the 2014 Australian Mortgage Awards, look out for the next issue of Australian Broker or visit www.australianmortgageawards.com.au.

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