Bank offers $500 credit assessment guarantee

by AB23 Sep 2013

Suncorp Bank is promising their broking partners initial credit assessment within 48 hours, or they will refund the broker’s customer $500 as part of a new offering.

“We’re so confident we’re getting it right, we’ve introduced a service guarantee,” says Steven Heavey, head of intermediaries.

Heavey says the guarantee gives brokers the confidence to set expectations with their customers and meet, if not exceed, those expectations.

“Quick turnaround times at Suncorp Bank are not new – we’ve been consistently delivering initial credit decisions within 48 hours for over 12 months. What is bold is to guarantee our service and back it up with $500. No one else in the market is confident or willing to do the same,” he says.

 “Guaranteed service turnaround gives our broker partners confidence and allows them to devote more time to their business, customer and referral network. Suncorp Bank understands that it’s important in building the broker and customer relationship for the customer to confidently place their trust in the broker and Suncorp Bank to meet their commitments.”


  • by observer 23/09/2013 10:03:00 AM

    If the lender doesn't provide prompt service, its the broker that has to answer to the customer, not the lender, make the payment to the broker instead (or as well) if you want to foster good broker relationships.