“It certainly is something we’re working on and we don’t resign from the fact that our company’s had some issues and this has been very much a clean-up job from my perspective. Retention is well in hand but, more importantly, strengthening our company’s balance sheet is something we’ve worked on very carefully and CBA is certainly comfortable with it. Major shareholders have certainly indicated very strong support for capital-raising.”
That said, Dodd refers to brokers as a crucial component and says Firstfolio is working to improve broker retention.
“We certainly are in constant contact with brokers, we’ve improved our service levels…and we certainly ensure our staff are aware they need to be in constant contact with brokers. They’re the life blood of the company, they need constant care and they might not have gotten that in the past -but they’re certainly getting it now.”