ING director, mortgages, Lisa Claes, has been nominated for the 2013 Telstra Business Women’s Awards due her development of the country’s first straight-through online application process embedding electronic verification and successful leadership of ING Direct’s business units through times of change.
Claes, a finalist in both the Corporate and Public Sector Award categories, will vie for the NSW Award before becoming eligible for the National category award in November.
“The achievements of these women is nothing short of amazing, I feel privileged to be surrounded by such inspiring people,” said Claes.
A career achievement which also put Claes in the Business Innovation category was her work to create an electronic customer verification process which negated the need for paper forms and face to face ID checks, thus improving the customer experience – a benchmark created for the entire banking industry.
Her entry also highlighted her role as a leader within the mortgage and financial planning industry - as well as her work with ING DIRECT’s various community initiatives, which focus on improving education and career prospects for young Australians.