“We really let a lot of people down. There’s no magic cure, except time and we’ve just got to continue to work hard to get back the people that we lost in 2008. We’ve been, I think, very successful so far but we’ve got a long way to go.”
Casey says Macquarie is listening to broker feedback and acting on it.
“One of the things we’ve done, apart from the advertising recently, is helping make our credit card bundled package loan a little bit more attractive. We heard the brokers basically saying people take the card because it’s part of the package, but they’re not using the card and it’s difficult to sell the package because our card really didn’t have the bells and whistles.”
To watch the full interview with James Casey, click here