A non-major lender has announced a new loyalty cash rewards scheme for home loan customers
There's no doubt that growing digital adoption in the financial services sector means clients feel less loyalty.
Lisa Claes of ING Direct advises brokers to capitalise on existing customer data to hold on to slippery clients.
Lenders and aggregators have been extremely vocal on the subject of diversification and its ability to safeguard brokers’ businesses and ring-fence their clients
To look into the future of the Australian mortgage market, ING Direct’s Lisa Claes says we should look to innovation in other countries
There's been a technology overhaul at ING Direct, but what will this mean for brokers? Its head of distribution discusses plans
Lenders continue to beat the diversification drum, claiming brokers must become full suite advisers giving debt, planning, wealth and insurance advice to keep up with the market.