Lisa Claes news

  • Non-major to offer loyalty cash rewards on home loans by Julia Corderoy

    A non-major lender has announced a new loyalty cash rewards scheme for home loan customers

  • Digital makes for slippery customers by

    There's no doubt that growing digital adoption in the financial services sector means clients feel less loyalty. Lisa Claes of ING Direct advises brokers to capitalise on existing customer data to hold on to slippery clients.

  • Diversification: Future-proofing your income by Adam Smith

    Lenders and aggregators have been extremely vocal on the subject of diversification and its ability to safeguard brokers’ businesses and ring-fence their clients

  • Looking Across The Globe by External

    To look into the future of the Australian mortgage market, ING Direct’s Lisa Claes says we should look to innovation in other countries

  • Tech overhaul brings change for brokers by Calida Smylie

    There's been a technology overhaul at ING Direct, but what will this mean for brokers? Its head of distribution discusses plans

  • Brokers must diversify to survive, say lenders by AB

    Lenders continue to beat the diversification drum, claiming brokers must become full suite advisers giving debt, planning, wealth and insurance advice to keep up with the market.