Brokers are embracing new ways of working to protect their businesses and look after their customers as the industry braces for national isolation, according to Australia’s largest mortgage aggregator.
Connective has reported that registrations for its newly adapted digital learning and development program rose by an average of 30% in March, with some virtual events seeing a 400% surge in registrations.
Connective moved its entire learning and development program, along with all client meetings, into a digital environment last week, with the full program of content now being delivered digitally both live and on demand, with CPD points still allocated for these sessions where relevant.
“We are thrilled to see that in moving our learning and development program to a completely virtual offering we’re connecting with more brokers and helping them to improve themselves and their business,” said Mark Haron, Connective executive director.
“The success of our transition is shown in our registration numbers which have well surpassed many of the live events. It’s important to us that we rise to this challenge when members need us most, and we’ve had great feedback from members on the support we’re offering, which we’re very proud of.
“We plan on re-running some programs as a physical event at a later date, but for now we’re focused on continuing to deliver the content and insights to our members as efficiently and effectively as we can.”
Members are also being provided regular updates and guidance on how to work remotely and tools such as email templates to send to clients reassuring brokers are open for business, explaining the broker support available for those experiencing hardship and covering the benefits of refinancing.
Connective will also host a weekly interactive webinar, starting tomorrow, addressing the state of the industry and giving updates on specific issues.
“Wherever possible, we will work to support our members in facilitating meetings online and ensuring they are as informed as possible on the evolving situation, including where we’re at, where we’re going and how we plan to get there,” said Haron.