An aggregator has announced the creation of a new role within its organisation to help prepare for the implementation of Best Interests Duty (BID) in July.
Loan Market has appointed Andrea McNaughton executive director of network success. The former executive director of growth will now head the development and delivery of a new nationwide operating system, dubbed ‘The Loan Market Way’.
The new role was created to help execute the aggregator’s “promise to keep brokers safe, save them time, help them find and keep clients, and continue to grow their businesses”.
“In times of change - something our industry is not unfamiliar with - brokers will be looking for their aggregators for leadership,” said Loan Market executive chairman Sam White.
“I believe the role of the aggregator is now to design and implement systems that make running a brokerage more efficient and more profitable and which enables brokers to spend more time with their customers,” he said.
“That’s why the appointment of Loan Market’s executive director of network success is incredibly important - and there was never a question in my mind that the right person was Andrea.”
McNaughton will draw from regional success stories, ideas, best practice and compliance to shape The Loan Market Way, in collaboration with the group’s state directors. Her primary focus will be on the roll-out, network training and adoption of the new operating system ahead of 1 July.
“We believe BID is a great opportunity for brokers, but understand any change in a business process can be difficult so ongoing support and training will be of paramount importance, especially for those leading big teams,” said McNaughton.
“We will support our brokers through a combination of tech and face-to-face education by our state-based broker success teams - including small group training and one-on-one business support.”
With McNaughton’s promotion, Stephen Doyle, who joined Loan Market in 2019, will step into the role of director of national growth.