Fintech company offers brokers lead generation opportunites

by Julia Corderoy04 Mar 2016
A new fintech company which has created an online marketplace for home loans says it offers brokers strong lead generation opportunities.

LoanDolphin – a resident of Sydney fintech hub, Stone & Chalk – operates as an auction platform where brokers and banks can bid for a consumer’s home loan. Speaking to Australian Broker, co-founder of Loan Dolphin Ranin Mendis said the platform wants to partner with brokers as a trusted referral source. 

“We are definitely not competing with the brokers – we need the brokers and the banks to actually work in this platform. 

“It is a marketplace so for us, we want the brokers to look at us as a place they can source really good customers from.”

Just as customers can create an online profile detailing what they are looking for in regards to a home loan, brokers can do the same – detailing what type of broker they are and what type of customer they want to service.

“[Brokers] can browse our platform to understand and search for customers they want to work with. For example, if the broker lives and works in Sydney then they could actually us the platform to look for customers around that area and within that radius. 

“They can also specify on our platform what they are looking for in terms of targeting those customers. They can create a profile on our platform – it is like a LinkedIn profile – where they tell us about themselves, what they do, how many loans they have written and what types of loans they have written. They can connect to customers on that level.”

LoanDolphin has auctioned close to $15 million worth of home loans so far and Mendis says they already have about 15 brokers on the platform – with a big waiting list waiting until the platform goes to the wider market officially with their consumer value proposition. 

The platform has also partnered with many lenders including NAB, St George and Bendigo Bank, as well as mortgage franchises including Mortgage House.

However, Mendis told Australian Broker that he expects brokers to be the main partners and users.

“I find that both bankers and brokers can get a lot out of this platform, but mostly I feel brokers will be the predominant player. 

“We [Mendis and his business partner] worked in banking before – we worked for Westpac – and we know that brokers are much more driven than the bank lenders to look after the customer and get the best outcome for the customer.”

The platform will also run its own ratings and review system.

“We have a rating and review system so if a customer does choose a broker then the customer has an opportunity to rate a broker and tell us how their experience was,” Mendis said.

“We really want to create a marketplace. We want to help the customers get where they want to get to, but we also want to have really good quality brokers in there.”

LoanDolphin is remunerated by taking a referral fee if a loan is sourced is settled. However, part of its profits are either given to charity or the customer can choose to take a cashback reward.


  • by Simon Wood 4/03/2016 9:29:40 AM

    Haha - "Your friend in a sea of sharks". Misguided branding aside, this seems innovative but it's not a new idea ( has been around a while, I'm sure there are others) and this industry needs a lot more tech investment before somebody seriously disrupts our market (ie. Quicken Loans, Xero etc).

    But I would wish any broker good luck building a business that is based on long term client relationships when from the outset these broker-client relationships are based 100% on rates (and a LinkedIn style profile). A broker's value proposition should be about service, choice, professional advice, planning, goal setting, offering a network of like-minded alliance partners etc (and best rates are just a "given").

    I'd have no intention of using LoanDolphin as A) these clients are less likely to appreciate what a broker really does (ie. any of the above), and B) a client who believes the industry is full of sharks is unlikely to form a trusting relationship with any broker.

    I also find it puzzling how brokers can participate in this and bid with a "rate" which is presumably offered by a panel lender (which infers a preliminary assessment has been completed), without holding any significant client data.

  • by Ken 4/03/2016 10:20:34 AM

    The more things change the more things stay the same!

    12 years ago we had more than one site offering leads to brokers at a price from $5 to $50 depending on age and request. it was a great way to get started and I still have clients I "purchased" through the electronic lead generation sites.

    I am not sure that we come full circle as the information out there is more widespread and bidding on rate without knowing a clients circumstances would be outside NCCP requirements.

  • by Jake C 2/01/2018 2:56:43 AM

    Pretty funny that the people posting here seem to be loan brokers. I challenge the writers here to demonstrate the value they add when the underlying loan documentation is pretty much standard stuff. Anecdotal comments don't count. The vast majority of brokers, in my opinion, are in for the quick kill. Get the deal done, collect the commission and move on. You only eat what you kill and hand-holding is not a profitable activity. The plain fact is that the ultimate lender dictates terms and conditions off of a menu of options.

    So if Ken and Simon Wood would let me know what the broker value proposition is, I would appreciate it very much. But I think that this so-called loan generation models would be more of interest to the borrower if the mortgage brokers were cut out. Banks are aware that they compete with brokers, hence when I call a branch, the bank offers me the same pricing anyway.

    The banks use brokers to outsource mortgage origination at a fraction of the cost of their in-house resources. Hence the growth. Tell me if I am wrong.