Digital bank offers digital signing

A new partnership will allow borrowers to sign home loan documents digitally

Digital bank offers digital signing


By Rebecca Pike

A digital bank has joined up with a platform to allow the digital reviewing and signing of loan documents.

UBank will now offer DigiDocs through its partnership with MSA National. The platform means eligible customers will be able to quickly and securely review and sign loan documents on their computer or mobile device at any time.

Powered by MSA National and using the DocuSign platform, DigiDocs uses encryption and two-factor authentication to provide customers safe and secure processing.

The way the system works is by sending an SMS to a customer to let them know they have been sent an email to access their documents. In the email they can click on the link and select ‘Send SMS’, which will then send them a unique verification code.

The customer can then review their documents and complete the direct debit request and loan and settlement authority.

They are also able to upload documents such as bank statements and a copy of their building insurance if required.

Anna Vincent, UBank’s head of customer home loans, said, “Getting a home loan is one of the most important decisions a person will make in their lives, and at UBank we want to make sure the process is as easy as possible for our customers.

“With DigiDocs, now it’s as simple as logging on, reviewing your documents and signing electronically. It’s another way UBank is helping to deliver simpler, better, smarter banking for our customers.”

MSA National’s chief executive officer, Ayhan Baba, said, “Now more than ever, consumers are expecting fast and convenient service on demand.

“Our partnership with UBank shows the power that digital technology can play in improving and streamlining the home loan application process, taking out the complexity and anxiety that is often felt.

“We’re excited to help UBank customers sign their home loan documents in a truly mobile and efficient manner.”

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