Bendigo Bank has successfully stopped $47 million in potential fraud and scam payments in the 2025 financial year, reporting a 36% year-on-year reduction in customer scam losses.
Jason Gordon (pictured), head of customer and threat protection at Bendigo Bank, said the results highlight the impact of the bank’s proactive measures for its 2.7 million customers.
“In the 2025 financial year, Bendigo Bank stopped an equivalent of $128,000 potential fraud and scam payments per day,” Gordon said. “This really demonstrates the positive impact of the bank’s ongoing investment in robust scam prevention technology and our unwavering commitment to protect our customers.
“The bank’s scams detection and response systems and the many safeguards stopping cybercrime, are working hand-in-hand with extensive customer education to prevent the loss of potentially life-changing amounts of money to scammers. With the help of our customers, the instance and success of scams can be reduced even further.”
Bendigo Bank’s approach combines advanced detection technology, industry and law enforcement partnerships, and customer behaviour analysis to intercept suspicious transactions and outsmart increasingly sophisticated scammers.
One recent case shows how the bank’s intervention can make a life-changing difference.
“Our customer was served a fake pop-up on her home PC, which prompted her to call a fraudulent number to ensure her device was secure,” Gordon said. “When she called, the scammer directed her to download malicious software that led to the compromise of her bank accounts.”
The 75-year-old Queensland customer had a $40,000 transaction in progress when the bank’s systems flagged the activity.
“A transaction just under $40,000 was in progress when the bank’s systems were alerted. An investigator assessed the size, nature, location and destination account of the transaction as unusual for our customer and was able to quickly contact them to establish she was in fact in the process of being scammed,” he said.
“Incredibly, she was on the phone to the scammer who had accessed her accounts remotely via her device when our team member called. Thanks to our swift intervention and processes, we were able to prevent these funds from being lost.”
According to ScamWatch, the last financial year saw more than 4,700 reports of remote access scams that were not prevented, resulting in over $5.2 million in losses.
Gordon reminded customers that all unsolicited contact requesting information or device access should be treated as suspicious.
Bendigo Bank urges customers to watch for key warning signs of remote access scams:
If you suspect you’ve been scammed, visit www.bendigobank.com.au/security immediately to report it and get support.
To strengthen customer protection, Bendigo Bank also offers face-to-face scam prevention classes for customers and local community groups.
These 30-minute sessions focus on safe digital banking, scam recognition, and fraud prevention. Customers can enquire at their local Bendigo Bank branch to participate.
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