Online mortgage broker uno Home Loans has appointed a new chief executive officer, who says he shares a passion for "reinventing the customer experience".
Anthony Justice joins the group having spent the last decade in senior management roles in the financial services industry, including CEO of IAG’s Australian Consumer Division.
uno Home Loans chairman Abi Cleland said, “Anthony has extensive financial services experience; an impressive track record of leading and transforming customer-focused businesses; and strong alignment with uno’s values.
“We are delighted Anthony has come onboard to lead the charge as uno ramps up its growth trajectory and continues to shake up the home loan industry.”
Justice added, “Getting a home loan is one of the biggest financial decisions most people will ever make but the mortgage experience often falls short of customer expectations.
“I share uno’s passion for reinventing the customer experience and am excited to come on board at a time when the industry is ripe for disruption. I look forward to empowering more Australians with a new way to get a home loan.”
Anthony’s appointment follows the recent move of uno’s founder Vincent Turner to the role of chief innovation officer, spearheading uno’s product and technology innovation.
Throughout his 20-year career, Anthony has held numerous senior positions in the financial services and energy sectors.
He has consulted for fintech startups and held numerous roles at IAG including CEO of the Australian Consumer Division and chief customer officer; as well as management and operations roles at Halifax in the United Kingdom.
uno is an online mortgage broker which enables customers to search, compare, and settle a home loan from a panel of more than 20 brands, including all four major banks.
It operates a ‘technology plus service’ model which combines an online mortgage platform with seven-day service from home loan experts via phone, text, chat, video and email.
By giving customers a transparent view of their options, uno said it defies market trends and settles two-thirds of loans through non-major lenders, compared to the market average of circa 80% going to the four major lenders.
uno's majority shareholder is Westpac Banking Corporation, which has invested more than $50 million as a majority shareholder.