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Australians concerned about phone-based scams will now be able to verify in real time if a call from their bank is genuine, following the launch of a new feature in the AMP Bank GO mobile app.
The tool called Your Bank is Calling sends an alert inside the app during a phone conversation with AMP Bank GO, confirming whether the caller is legitimate. Customers may see messages such as “We’ve never called you” or “You’re on a call with AMP Bank GO,” along with a record of their most recent verified call.
The feature is the latest in a series of anti-fraud measures introduced by the digital bank since it began operating in February. Its “numberless” debit cards, which do not display the 16-digit card number, have been credited with virtually eliminating online card fraud among its users.
The bank also allows customers to immediately cancel and replace cards through the app, with new cards added instantly to digital wallets.
Fraud prevention has also extended to the account opening process. To create an account, applicants must scan an identity document and record a short selfie video, a process AMP Bank GO said has already blocked more than 1,000 fraudulent or mule account attempts. In one instance, a scammer tried to register using a fabricated ID in the name of the prime minister.
John Arnott (pictured above), director of AMP Bank GO, said the approach was designed to build safeguards into everyday banking activity.
“Taking a moment to scan your licence or passport and record a quick selfie video might feel like a hassle, but it’s a small step for big peace of mind. Digital criminals are getting bolder and smarter. The threat landscape is always evolving, and so are we. AMP Bank GO is built with purposeful friction—smart, security-first steps that protect customers and the community. And now, with Your Bank is Calling, customers can stop a scam before it starts,” Arnott said.
Figures from the Australian Bureau of Statistics show more than two million Australians experienced card fraud last year, while one in seven reported some form of personal fraud such as scams or identity theft.
Research by AMP Bank Go also found that nearly one in four small businesses had been targeted by fraudsters, and the same proportion believed their bank did not provide sufficient protection—a reminder of just how widespread the threat remains.
