TV

TV

How AI is helping one broker serve Australia's retirees better

Scott Phillips, managing director at Your Home Equity Reverse Mortgage Brokers, is one of Australian Broker's Five-Star Brokers for 2026 — a client-voted recognition he says reflects his team's commitment to service in a specialist and often misunderstood market. In this episode of Australian Broker TV, Phillips explains how the reverse mortgage sector is expanding rapidly, bringing more lenders, more products, and more complexity for borrowers to navigate. He shares how his brokerage applies AI behind the scenes to improve compliance quality and speed up documentation, allowing brokers to focus on the human side of what is often a significant financial decision for clients. Phillips also debunks the most common misconception about reverse mortgages — that borrowers can lose their home — and reflects on the personal satisfaction of helping retirees break the cycle of managing a home loan on a limited income.

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