In just nine months, the comprehensive customer offering at diversified brokerage Entourage has propelled the company to sit in the top 1% of businesses in the Loan Market network.
The Melbourne-based brokerage joined Loan Market under the aggregator’s Bring Your Own Brand model in late 2019. It provides a sweeping range of financial services, spanning from finance, to vendor and buyer advocacy, legal and conveyancing, wealth advisory and financial wellness programs.
“In the short period since joining Loan Market, we’ve been through Melbourne’s post-federal election bump in activity, preparations for Best Interests Duty, bushfires and the COVID-19 shutdowns,” said Entourage director Damien Roylance.
According to the brokerage head, much of the group’s success is a direct result of taking concerted initiative, especially in more tumultuous times. .
“May was actually our busiest month on record. But it wasn’t from clients seeking insights into mortgage payment pauses,” he explained.
“It was from the Entourage team reaching out to their customers and helping them utilise their time in lockdown to get on top of their finances or position them to compete in the property market.
“When there are times of uncertainty, like COVID-19, customers really appreciate the opportunity to receive quality information and guidance under a single roof, bringing together all their finance and property interests.”
Loan Market executive chairman Sam White warmly welcomed Entourage into the ‘Chairman’s Club’ which recognises the “very best” in the aggregator’s network.
“These are the brokers and brokerages who deliver exceptional service to customers, constantly seeking out products and structuring loans that provide the best outcomes to individuals,” said White.
“They’re true trusted advisers for the clients, and the reason why more people are turning to brokers than bank managers to deliver outstanding customer outcomes.”