Aggregator unrolls digital VOI

Group has enabled use of mobile app for both in-person and remote customer verification

Aggregator unrolls digital VOI


By Madison Utley

An aggregator has unrolled a digital offering to help minimise the challenges disrupting brokers’ business operations as the industry continues to adapt to the measures introduced around COVID-19.

Australian Finance Group (AFG) has introduced a remote Verification of Identity (VOI) solution through implementing MSA National’s IDyou.

“It is vital to allow brokers and their clients to proceed with loan applications and still ensure the VOI is completed within the appropriate guidelines," said AFG head of sales and distribution Chris Slater.

“This move is aligned with the new guidelines recently released by Australian Registrars’ National Electronic Conveyancing Council (ARNECC) to meet social distancing requirements."

From 1 April, AFG has enabled the use and acceptance of MSA National’s IDyou VOI mobile app for both in-person and remote verification of a customer’s identity.

“IDyou will be used by our brokers in conjunction with individual lender interview and VOI requirements,” said Slater.

“To support brokers and their customers during this time, IDyou has waived its normal usage fee during the month of April for AFG brokers.”

MSA National CEO Ayhan Baba said the group is excited to support AFG’s growth.

“MSA is committed to supporting brokers during COVID-19 restrictions, to ensure they continue to deliver an experience that is convenient and sure to win the praise of customers,” he added.

“For AFG, it has meant an update to our policies to enable VOI requirements to be completed by the broker and their clients through IDYou in this uncertain time.”

Keep up with the latest news and events

Join our mailing list, it’s free!